Refund & Exchange Policy

Refund & Exchange Policy at Seleds, customer satisfaction is our top priority. We carefully inspect and package all products before dispatch. However, if you receive a product that is incorrect or damaged, please review the policy below for exchange or refund eligibility.

Eligibility for Exchange or Refund

This policy applies only to products purchased directly from Seleds.store through our official website.

You may be eligible for an exchange or refund under the following circumstances:

  • Incorrect Product: If you receive a product different from what you ordered.
  • Damaged or Defective Product: If the item is damaged, defective, or not functioning properly at the time of delivery.

Requests must be submitted within 3 days of receiving the order.

How to Request an Exchange or Refund

To initiate an exchange or refund request, please follow these steps:

1. Contact Customer Support

Reach out to our customer support team within 3 days of delivery via email:

Email: shamaelec6@gmail.com

2. Provide Required Information

Please share the following details to help us process your request efficiently:

  • Full Name
  • Contact Number
  • Order Number
  • Date of Purchase
  • Shipping Address
  • Clear photographs or videos showing

The product issue (damage or defect)

Original packaging

Invoice or delivery label

Our support team will review your request and guide you through the next steps.

Conditions for Exchange or Refund

To qualify for an exchange or refund, the following conditions must be met:

  • Unused & Original Condition: The product must be unused, uninstalled, and in its original condition.
  • Original Packaging: All original packaging, labels, manuals, and accessories must be returned.
  • Complete Product: Any missing parts or accessories may result in rejection of the request.

If the product shows signs of use, installation, or damage not caused during delivery, the request may be declined.

Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

  • Products damaged due to improper handling, misuse, or incorrect installation.
  • Items without original packaging.
  • Customized or made-to-order products.
  • Clearance or discounted items (unless damaged or incorrect).

Return Shipping Costs

  • If the issue is due to an error on our part (wrong or damaged item), Seleds will bear the return shipping cost.
  • If the return or exchange is due to customer error (wrong selection or change of mind), the customer will be responsible for return shipping charges.

Refund Processing

  • Once the returned item is received and inspected:
  • Refunds will be issued via the original payment method
  • Shipping charges (if any) are non-refundable unless the error was from our side

Processing Time for Exchange

Exchange processing time may vary based on product availability. Once approved, our team will inform you about the estimated dispatch timeline for the replacement item.

Policy Updates

Seleds.store reserves the right to modify or update this Refund & Exchange Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.

We recommend reviewing this policy periodically to stay informed.

Acceptance of Terms

By placing an order on Seleds.store, you acknowledge and agree to the terms and conditions outlined in this Refund & Exchange Policy.